Redverz Gear warranties the materials and workmanship in every Redverz Gear tent to the original owner for a period of 2 years. If your Redverz Gear tent has received proper care, but fails due to a defect in manufacturing, the parts will be replaced at Redverz Gear’s discretion. Damages incurred due to accident, improper care or negligence where Redverz Gear is not at fault, including sun degradation, mildew, wear and tear due to hard use are not eligible for warranty replacement. Redverz Gear offers a 2 year, limited warranty to the original owner on all Redverz Gear tent framework. This warranty applies only to the original purchaser. Proof of purchase is required.
Redverz Gear will cover the shipping from our warranty location (ground shipping) for all items covered under warranty. Customers are responsible for getting the product to the Redverz Gear Warranty department and expedited shipping requests for returned goods.
If an item is unused and in it's original packaging, it can be returned within 14 days of purchase for a full refund minus the cost of shipping, return shipping costs are the responsibility of the customer. Purchase receipt must accompany return requests. Refunds will be administered, in the same form of payment as was used for purchase, within 7 to 14 business days of Redverz Gear receiving your unused, in tact returned item. Redverz Gear assumes no responsibility for damages incurred in the return shipping process and customers must resolve any damaged returned shipment issues with the selected carrier. We cannot accept items that have been damaged, altered, or used. You will receive an email confirmation when we receive your return.
If you wish to make a return, please email us at email@example.com and include your original receipt for instructions and an RMA#. If you are returning a product because we shipped you an item that you did not order, Redverz Gear will pay the return-shipping costs. Please retain all of the original packing materials.
Returns will only be received with an RMA #, once an RMA # has been issued please return your product to:
Redverz Gear Returns
Redverz Gear BV
℅ Kolibri Logistiek Tiendweg 45K 2931 LC Krimpen a/d Lek Netherlands
Please use a shipping method with tracking and insurance. Redverz Gear cannot be held responsible for returns lost or damaged during shipping.
Items that are currently in stock and are able to be placed into the shopping cart will typically ship same day if the order is placed and received before 11 a.m CET Monday through Friday. Orders placed after 11 a.m. CET will ship from our warehouse the next business day. Orders places on a weekend or holiday will ship out the next business day.
We can ship to virtually any address in the world. If during checking out your country is not available please visit our web site under dealers to find the distributor in your country. If you are still having problems please contact us at firstname.lastname@example.org to verify the purchase.
For International Shipments You will be responsible for all shipping charges and any import fees that likely will be charged by customs agents at the time of delivery (including import duties and local taxes, such as VAT). Check with your local customs office for details on import fees.
If you are ordering as gifts for holiday and shipping directly to your recipient, they may be asked to pay COD duties and fees upon arrival- please plan accordingly.
- Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Redverz Gear is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.