Redverz Gear BV Privacy Policy Update May 25th, 2018
At Redverz our main goal is to provide the best gear and service to our customers. In doing so we communicate with you, we process transactions and we collect data.
Most of the information we collect comes directly from you at the time of purchase from our online store or during your request for customer service, information or when you opt into a newsletter.
We use this data with specific regard to your Redverz Gear BV purchase or inquiry and to build relationships, produce relevant product offerings and provide the best customer experience possible.
We don’t sell your data. We never have and never will.
You always have the option to manage your personal data with us: You can easily unsubscribe from emails at any time and you can update or change personal preferences by logging into your Redverz Account and visiting account settings. Data collected by third party providers for the purpose of analysis is used by Redverz to properly monitor our website performance and provide the best possible user experience. This can be managed via the opt-in banners that manage cookie preferences.
If you have questions regarding our privacy policy just email us at info@redverz.com.
The complete and official privacy policy is available and is designed to meet the requirements of the new GDPR regulation in effect May 25, 2018.
Redverz Gear BV
Privacy Policy
Effective May 22th, 2018
Redverz Gear BV cares about your privacy. We collect and use personal data only as needed for us to deliver the goods and services related to your product purchase or an inquiry into our products.
Personal data may include such information as:
- Name
- Address
- Telephone number
- Date of birth
- Email address
- Other data that may directly or indirectly identify you.
- Our privacy policy is intended to describe how and what data we collect as well as how and why we use it. It will also outline options for you to access and update and take control of the personal data that we process.
If at any time you have questions regarding our privacy policy please contact us directly at info@redverz.com.
What information do we collect?
The personal data that we collect is typically gathered from you directly when you create an account with us or make a purchase and provide information such as billing information, name, address, credit card number, phone number and email.
When you complete a request for our newsletter we gather your email address.
We also collect account related information that is associated with your purchase to ensure best service such as order numbers, purchase history, product expirations and warranty information and customer service interactions.
How we utilize information
We limit the use of data to that which pertains to your purchase or interaction/inquiry with our products. We limit its’ use to the purpose for which we have been given permission, via opt-in or implied consent when you provide your email address or contact information regarding an inquiry or purchase so that we can deliver the product or serve you with regard to your purchase or inquiry.
Data that is less apparent is also collected, such as aggregated, statistical data about how individuals use our web site, products and services and is not linked to any personal data, but to the extent that it itself personal data or linked or linkable to personal data we treat it accordingly.
Third Party
Redverz Gear BV partners with third party companies and integrates their services into our own to perform services on our behalf such as:
- Credit card payment processing
- Serving advertisements
- Performing analysis of our customer demographics
- Email newsletter distribution
We only share your personal data as necessary for the third party to perform services related to your purchase with Redverz Gear BV or exchange/inquiry into our products. These third parties are subject to strict data processing terms and conditions and are prohibited from using, sharing or retaining your data for any purpose other than as they have been specifically contracted for.
Communicating with you. We may contact you directly or through a third party service provider regarding the products and services you purchased or interacted with, such as transactional related communications. We may also contact you with offers for additional services we think you will find valuable or relevant where you give us consent, or where allowed based on legitimate interest, such as entering your email with a product inquiry or shopping cart entry.
Contacts may include:
- Telephone Calls
- Text Messages
How you can access and update your data.
There are multiple ways to update your subscription preferences regarding our communications. Sign into your Redverz account and go into account settings to manage preferences. You can also unsubscribe from our newsletter at any time by selecting the unsubscribe option at the bottom of the email.
Website analytics. We use web analytics tools provided to us by service partners such as Google Analytics to collect information about how customers interact with our website, including what pages you visit, how much time you spend on each page, the operating systems and browser used and IP information. We use these tools to improve our services and our website. These tools place cookies in your browser to identify you as a unique user the next time you visit our site. Some cookies are essential to the proper functioning of the site and cannot be turned off, these identifiers do not, however, store any personal data. Non-essential cookies gather data that is not essential to your transaction. Each cookie cannot be used by anyone other than the service provide (ex: Google Analytics) You can control the use of cookies by managing cookie settings via the “cookie banners” that may be presented when you visit a webpage or by using third-party tools.
Targeted advertisements
Redverz Gear BV does not sell advertising space on our website to outside parties.
Third-party websites
Our site may contain links to third-party sites. We are not responsible for the privacy practices or content of these third-party sites.
How we secure, store and retain your data.
We follow the generally accepted standards to store and protect the personal data we collect, both during transmission and once received, including use of encryption where appropriate. We also partner with third party processors who also adhere to the accepted standard for storing and processing your information.
We retain personal data only for as long as is necessary to provide the goods and related support services you have requested and for legitimate business purposes such as accurate business and financial records.
Your personal data is your own and can be viewed, managed or deleted upon your request.
Privacy policy changes
Redverz Gear BV reserves the right to modify this Privacy Policy at any time. If we change the policy we will post these changes to our website.
Contact Us
In the USA contact us at adventure@redverz.com
In Europe and the EU contact us at info@redverz.com
We will respond to all requests and inquiries in a timely manner.
Terms and Conditions
- International
- Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Redverz Gear BV is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices. - Return Policy
- If an item has been unused, in it's original packaging this can be returned within 14 days. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of us receiving your return, providing it arrives safely. You will be credited for the item minus shipping costs both ways. We cannot accept items that have been damaged, altered, or used. You will receive an email when we receive your return. If you wish to make a return, please email us at info@redverz.com.
- Warranty
REDVERZ GEAR BV warranties the materials and workmanship in every REDVERZ GEAR BV tent to the original owner. If your REDVERZ GEAR BV tent has received proper care, but fails due to a defect in manufacturing, the tent will be repaired or replaced at REDVERZ GEAR BV’s discretion. Repairs due to accident, natural hazard damage (i.e. weather, animals, ultraviolet [UV] damage on tents), abuse or alteration, extreme weather, acts of nature, improper care or negligence where REDVERZ GEAR BV is not at fault–including sun degradation, mildew, wear and tear due to hard use–will be performed if possible, at a reasonable charge. This warranty applies only to the original purchaser. Proof of purchase is required.
Shipping Policy
REDVERZ GEAR BV will cover the shipping from our warranty location (ground shipping) for all items covered under warranty. Customers are responsible for getting the product to the REDVERZ GEAR BV Warranty department and expedited shipping requests for returned goods.
Tracking and Insurance
We strongly recommend that all returns sent to REDVERZ GEAR BV have a tracking number and are insured. REDVERZ GEAR BV cannot accept responsibility for packages that did not arrive or are damaged and uninsured.